RMA NUMBER REQUEST FORM
JenSonic Corp
1272 E. Center Court Dr. #103
Covina, CA 91724
Please fill out this form as complete and as clearly as possible:
RMA Number
Authorized by
Customer Name/Code: ____________________
Contact: ______________
Phone Number: ____________
Fax Number: ________________
Customer Address: ________________________________________________
City: _________________________________
State: _________ Zip: ___________
Cross shipment_____ Credit_____ Repair/Replacement_____ Missing_____ Upgrade_____
Jensonic Product #:
Item Description Qty.:
Invoice #:
Serial #:
Problem Description:
Please read carefully and fax to 1-626-320-1066
All Jensonic products carry 1-year warranty on parts, and labor. Customer must seek technical support directly from the Jensonic before a RMA number is issued. Please prepare the following document before speaking to our technical support agent,
a Proof Of Purchase i.e. a copy of the invoice is necessary in order to provide any service. The RMA number is valid for only
30 days from the date issued. A new RMA number is required if period exceeds 30 days. The RMA number is valid only for items originally listed in the request forms. The items are tested only for the problems listed in the RMA form,
so please describe the problem clearly. "Dead on Arrival" must be reported within 72 hours of receipt. Any physical damage or rework done to the product or defacing labels on parts & components will void the warranty. Return for credit can be accepted only within 30 days from the date of invoice. Please be sure to include all accessories including software and hardware in its original condition/packing. Software opened is not returnable. Please print RMA number legibly on top of the package,
package w/o RMA number will not be accepted. All shortcomings, discrepancies, short-shipment etc. should be brought to the notice of Jensonic-USA within a period of 2 days from the date of the receipt; Jensonic-USA will not be responsible, or liable thereafter in respect of this RMA.
Once you have fully read, understood and agree with the rules above please sign below:
Customer Signature: __________________________________ Date: _________________ thank you for your
cooperation, Jensonic-USA
‧1272 E. Center Court Dr. #103, Covina, CA 91724
‧Tel: 1626-340-7258
‧Fax: 1-1-626-320-1066
‧URL: http://www.Jensonic-usa.net
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